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Of course you are wondering how something like technical support might have anything to do with your businesses growth! Within our own work it can be hard to see the forest for the trees (in keeping with our plant-based theme) - in that we can't always step far enough back to see the big picture and all that interstitial space between the major pillars of our business, yes? Sometimes we have to zoom way out to really see how the pieces of our business connect, and where we are losing time and energy dealing with all the moving pieces. Let's look at a few of the big black holes for your time and how Cedar & Holly can get solve them.
Wasted Time From Endless Hurdles
First and foremost, as a business owner I'm sure you've run into that feeling that there just are not enough hours in the day! Tasks breed more tasks, and we've all run into those items that should be quick and easy but end up chewing up endless hours when things don't work as expected. Whether you are running the show solo or with a small team, everyone has to wear a lot of hats but no one is an expert at everything! And every time you have to wear a hat that doesn't fit, time is being flushed away while you struggle to learn a new system, muddle through help documents, and figure out how to get things working properly. Meanwhile, opportunities skate on by and the clock keeps ticking.
Imagine being able to stop wasting your time fighting these endless battles with devices, software, and all these services that are supposed to be SAVING you time! Once they are setup and running, many technical solutions, be it hardware or software, can and will help your business run more efficiently - BUT you have to get to that point first. Which brings us to our next point...
Delegation
Being able to hand off the tasks that aren't in our wheelhouse can relieve so much stress and free up mental bandwidth to solve other important business questions and challenges. Put your energy into the these areas and let a technical expert take the lead on handling the necessary IT pieces of your operation. Nothing is worse than being lost in the weeds of a problem that we aren't equipped to solve! Many of us question why we even started a business to begin with when we spend so little time getting to focus on our passion. Good news for you, technology is OUR passion here at Cedar & Holly. Let us pick up the slack on getting your IT solutions setup and implemented, and keep them running without adding tons more items to YOUR To Do list.
Now that you have all this extra time to focus on your business and your customers, how can Cedar & Holly help get clientele through your physical or virtual doors?
Improved Web Presence
In today's digital world, a solid web presence is a must - few businesses thrive in the modern market without a solid website and active social media. Your advertising costs can be minimal if you can drive organic traffic through your doors - a cornerstone of which is an attractive, user-friendly website with fresh content and properly configured SEO to get you to the top of search results. Today's customers are looking online to find you, even if you aren't a web-based business.
Cedar & Holly offers both complete website builds and website refreshes, as well as monthly update and content services to help drive fresh traffic and customers to your site and help them learn about your business. The truth of business growth is a flow of new clients/customers, and your web presence is a key ingredient. Speaking of customers...
Internal & Customer Data Security
One cannot ignore the threat of lost or stolen data - both from technical failures causing data loss OR security failures leading to exposed and/or stolen personal data (your or your customers'). Both can have massive impacts on your business and result in legal and financial implications that can sink the ship. When collecting or processing customer information, data security is of the utmost importance. Your business data is an asset that but be kept secure. Improperly configured software platforms, poor physical and/or digital security practices, and outdated technology are the most common factors in lost or stolen data. With a dedicated and trusted technical consultant, these risks can be mitigated, helping you maintain your customers' trust and remaining in compliance with any applicable regulations.
In the end, it's all about trust. We can help you build and maintain trust with your clients just like we seek to build that same trust with YOU. We work hard to understand your business and your needs so that we can take up the slack and support all the technical areas of your business operations, so that you can focus on putting your ideas in motion. With your own personal tech on tap, you never have to go round and round with a new tech support flunky at whatever help desk you might need to contact - you have a dedicated consultant who you can rely on for whatever your digital needs may be. Just like a strong trunk helps a tree grow tall, a strong technological backbone will help your business grow and expand in every direction you can dream of!